Frequently Asked Questions
GoAway is a travel inspiration platform that helps you discover hotels, destinations and travel ideas worldwide. We do not process bookings directly – instead, we redirect you to trusted booking partners where you complete your reservation safely. Below you can find answers to the most common questions about how the site works, bookings, cancellations and travel tips.
Can I book hotels directly on goaway.pt?
No. GoAway is not a booking engine. We help you discover hotels, destinations and travel ideas, and when you decide to book we redirect you to trusted booking partners, where the reservation is actually completed.
How do I book a hotel I found on goaway.pt?
When you click on “Check availability” or on a featured hotel, you will be redirected to one of our booking partners. There you can choose room type, enter your details and confirm the reservation securely, following the normal flow of the partner site.
Who is responsible for my reservation and payment?
All bookings, payments, invoices and changes are handled directly by the booking partner and the hotel or accommodation. GoAway does not charge you, does not manage your payment data and does not have access to your credit card details.
Can I change or cancel a booking made through goaway.pt?
Yes, but always through the platform where you completed the reservation or directly with the hotel. Please check the confirmation email and the cancellation/changes policy applied to your booking; those rules are defined by the partner and the property, not by GoAway.
Does goaway.pt charge any extra fees?
No. Using goaway.pt is free for travelers. In some cases we may receive a commission or affiliate fee from our partners when you complete a booking after using our links, but the price you pay is the same as if you had booked directly.
Are the prices and availability always up to date?
We do our best to show information that is as accurate as possible, but prices, availability and conditions are managed by the booking partners and the hotels. The final and definitive price is always the one displayed on the partner’s website at the time of confirming your reservation.
What type of content can I find on goaway.pt?
In addition to hotel listings, GoAway publishes travel guides, destination highlights, inspiration articles and lifestyle content related to trips, such as tips about what to visit, where to stay and how to make the most of your experience.
Is my personal data safe when I use goaway.pt?
We collect only the minimum information necessary to operate the site and analyze its performance (for example, anonymous statistics through tools like Google Analytics and StatCounter). Booking details and payment data are handled exclusively by our partners. For more details, please see our Privacy Policy and Cookies Policy.
How can I contact goaway.pt if I have questions about the site?
If you have any questions about how GoAway works, suggestions for new destinations or feedback about the platform, you can use the contact form on the Contact page or send us an email using the contact information provided there.