Terms and Conditions

Terms and Conditions of Use

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Welcome to goaway.pt. These Terms and Conditions of Use ("Terms") govern the access to and use of the website goaway.pt and the services provided by Sky Wings Digital, Lda. to users. By browsing, registering, or otherwise using goaway.pt, you agree to these Terms. If you do not accept these Terms, you should not use the site.

In addition to these Terms, the use of the website is also subject to our Privacy Policy and Cookie Policy, which provide information on how we collect and process personal data and use cookies, in accordance with the GDPR. We recommend that you read these documents carefully.

Sky Wings Digital, Lda. reserves the right to modify or update these Terms at any time. If that happens, we will publish a revised version of the Terms on the website, with the updated date. If significant changes are made, we may also notify registered users (e.g., via email). Continued use of the website after the publication of changes constitutes tacit acceptance of the modified Terms.

1. User Registration and Account

1.1. Eligibility: To create an account on goaway.pt, users must be at least 13 years old. Users under 13 are not allowed to register or provide personal data on the site. If you are between 13 and 17 years old, we recommend that you obtain permission from your parent or legal guardian before registering. By registering, you confirm that you meet this age requirement.

1.2. Registration Process: Registration requires providing a name (personal or a chosen username) and a valid email address, as well as setting a password. The user agrees to provide true, complete, and up-to-date information. Each user must use their own email address and may not create accounts on behalf of others without authorization. Only one account per person is allowed; duplicate accounts may be removed.

1.3. Access Credentials: The user is responsible for keeping their password confidential. We recommend choosing a strong, unique password and keeping it secret. Do not share your login credentials with others. The user is responsible for all activities performed through their account. If you suspect that your account has been compromised (e.g., unauthorized access or loss/theft of credentials), you must immediately notify Sky Wings Digital at info@goaway.pt so that we can take protective measures (such as temporarily suspending the account until security is restored).

1.4. Updating Information: It is important to keep your account information up to date (e.g., if you change your email address, update it in your account settings). Sky Wings Digital may send important communications to the email address associated with your account (e.g., for verification, notifications of changes to the Terms or Privacy Policy, or other important account-related notices).

1.5. Account Deletion: Users may delete their account at any time. This can be done using the functionality provided in the account settings (if available) or by sending a request via email. Deleting your account will also result in the deletion or anonymization of your associated personal data, as detailed in our Privacy Policy. Sky Wings Digital may retain certain data as necessary to comply with legal obligations or for legitimate interests (e.g., public review records, as described below). Similarly, Sky Wings Digital reserves the right to suspend or cancel user accounts that violate these Terms, as outlined in clause 3.6 below, or in cases of misuse, fraud, or illegal use of the account/service.

2. Posting Reviews and User Conduct

Goaway.pt allows registered users to post reviews (ratings and comments) about hotels, tourist destinations, and points of interest. We aim to foster a helpful, trustworthy, and respectful community. By contributing content to the site, you agree to follow these rules of conduct:

2.1. Accuracy and Relevance of Reviews: Users must post only reviews based on their real experiences or genuine opinions about the hotel/location in question. Do not post false, misleading, or off-topic content (e.g., a review must focus on the specific hotel/destination and not digress into unrelated subjects).

2.2. Prohibited Content: It is strictly prohibited to include in reviews or any content on the site:

Offensive, abusive, defamatory, or threatening language or material directed at any individual or entity, including insults, slander, serious unproven accusations, or hate speech related to race, ethnicity, nationality, religion, gender, sexual orientation, disability, or any other personal attribute.
Obscene, pornographic, or otherwise inappropriate content for a family-friendly environment.
Information that violates the privacy of others, such as personal data (e.g., full name, phone number, address) without consent, or the disclosure of private conversations.
Material that infringes copyright or other intellectual property rights of third parties. For example, do not copy content from brochures, third-party websites, or other users' reviews without permission; reviews must be your own.
Unauthorized commercial or promotional content: do not use reviews to promote products, services, or external websites. Promotional links, discount codes, spam, or solicitations to visit another site are also prohibited.
References to illegal activities or encouragement of unlawful practices, including spreading malware, promoting crime, or glorifying illegal behavior.
Content unrelated to the site's purpose: for example, political or religious debates not related to the travel experience reviewed are not appropriate in reviews.

2.3. Content Ownership and Rights: By posting a review or any content on goaway.pt, the user guarantees they are the author (or have the rights/license to use it) and that its publication does not infringe on third-party rights. The user retains copyright over their content; however, by submitting a review, you grant Sky Wings Digital, Lda. a non-exclusive, worldwide, royalty-free, perpetual license to store, reproduce, publish, and display that content as part of the operation of the site and associated services. This license is solely for the purpose of enabling us to run the site (e.g., displaying your review on destination/hotel pages, translating it, or featuring it in related communications). If the review or account is deleted, we will make reasonable efforts to cease displaying the removed content; however, the user acknowledges that backups or references may temporarily persist (e.g., in search engine caches) and that we have no control over content already seen or copied by others before deletion.

2.4. Review Author Identification: Reviews are typically identified by the username or display name provided in the account. Avoid including manual signatures or additional personal data in the review text, as your profile already identifies authorship. If you prefer not to show your real name, you can set an alternative display name in your profile (if such a feature exists). Keep in mind that content you publish will be publicly visible on the site, so carefully consider what personal information you share in a review. Sky Wings Digital is not responsible for any personal information voluntarily made public by the user through submitted content.

2.5. Interactivity and Moderation: User reviews may be subject to moderation by the goaway.pt team. This means Sky Wings Digital has the right (but not the obligation) to read, approve, reject, or remove submitted content to ensure compliance with these rules and to maintain a constructive community environment. We may reject or remove reviews that violate these Terms or applicable laws, or for justified reasons such as inappropriate language, third-party complaints about accuracy or authorship, or if the content is considered irrelevant or low-quality (e.g., extremely vague, nonsensical, or suspected spam). Whenever possible, we will try to notify the user if their content is rejected or edited, briefly stating the reason, but we reserve the right to act independently to protect the site's integrity.

2.6. Prohibited Misuse: Users agree not to engage in any actions that constitute misuse of the site, including (but not limited to):

Unauthorized Access Attempts: Do not attempt to access other users' accounts, restricted areas of the site, or Sky Wings Digital systems. Do not bypass or disable site security or authentication measures.
Hacking or Attacks: Do not use the site to distribute viruses, worms, malware, or malicious code. Do not perform denial-of-service (DoS) attacks or actions that compromise the site's stability and availability.
Data Scraping: Do not use automated processes (bots, scrapers, crawlers) to collect data or content from the site without prior written authorization. Mass copying of content, databases, hotel lists, or reviews violates these Terms and the rights of Sky Wings Digital and its partners.
Spam and Unauthorized Commercial Use: Do not use interactive features (e.g., reviews or forums/comments) for spam, chain messages, pyramid schemes, advertising, or promoting external businesses without consent. The site is intended for personal, non-commercial use unless a specific agreement exists (e.g., verified partner profiles).
Impersonation and False Representation: Do not impersonate any person or entity, or falsely claim affiliation with any person or organization. In particular, if you are an owner or employee of a hotel/place of interest, you must not review your own business or competitors’, as this undermines review integrity (known as fraudulent reviewing). Also, users may not present themselves as "admin," "moderator," or hold official site roles without authorization.
Support Moderation: If you come across content (e.g., a review) that violates the above rules, please report it using the provided tools or contact us. This helps keep the community safe and helpful for everyone.

2.7. Consequences of Violations: Failure to comply with the above conduct rules may result in actions by Sky Wings Digital, such as removal or editing of infringing content; issuing warnings to the user; temporary or permanent account suspension; and, in severe or repeated cases, banning from future registration. Illegal activities or those causing system damage may be reported to authorities and pursued legally. The user agrees to indemnify and hold harmless Sky Wings Digital, Lda. from any third-party claims arising from content they posted or violations of these Terms.

3. Intellectual Property

3.1. Content of Sky Wings Digital: All content made available by Sky Wings Digital on the website goaway.pt – including, but not limited to, texts (such as articles and destination descriptions), images, illustrations, logos, graphic design, source code, and underlying software – is the intellectual property of Sky Wings Digital, Lda. or third parties who have licensed its use to Sky Wings Digital. These contents are protected by copyright laws, related rights, as well as industrial property legislation, namely registered trademarks (such as the “GoAway” name and logo, if applicable) and patents when indicated.

3.2. Limited User License: Sky Wings Digital grants users a limited, revocable, non-exclusive, and non-transferable license to access and use the website and its contents strictly for personal and non-commercial purposes. This means you may view pages, print or download reasonable portions of content for personal use (e.g., saving an article for travel reference), provided all copyright and ownership notices remain intact. It is not permitted to copy, reproduce, adapt, distribute, transmit, publicly display, sell, rent or create derivative works from any part of the website or its content without prior written authorization from Sky Wings Digital or the respective rights holder.

3.3. Legal Exceptions: Nothing in these Terms is intended to restrict rights granted by law, such as exceptions for "fair use" or "quotation." For example, users may quote excerpts from website content in journalistic or academic contexts, as allowed by law, provided proper attribution (author and source) is given and such use does not unfairly prejudice the interests of Sky Wings Digital.

3.4. Third-Party Licensed Content: Some content on goaway.pt may be provided by third parties or be under specific licenses (e.g., photographs from image banks, embedded maps from external platforms, or guest contributions). Whenever content is not owned by Sky Wings Digital, we will attempt to identify it (e.g., crediting the author/source). Such content may be subject to additional or different usage terms. Users do not acquire any ownership rights to such third-party content and must respect any stated restrictions.

3.5. Trademarks and Distinctive Signs: "GoAway," the site logo, and other distinctive signs shown on the site are trademarks or trade names owned by Sky Wings Digital, Lda. or its partners. Any use of these trademarks without authorization is prohibited. Nothing on the site should be construed as granting, by implication or otherwise, any license or right to use any trademark displayed without the written permission of the trademark owner.

3.6. Unsolicited Feedback and Ideas: If users voluntarily provide comments, suggestions, or ideas for improving the website or services (feedback), Sky Wings Digital may freely use such feedback without any compensation, and the user hereby assigns all rights to that feedback for any purpose (from service enhancement to promotion). This clause aims to avoid disputes if we implement something similar to a user’s suggestion.

4. Third-Party Content and External Links

4.1. Reviews and User-Generated Content: As described in section 2, the site contains user-generated content (namely reviews and possibly photos or comments). This content is the sole responsibility of the user who submitted it. Sky Wings Digital cannot guarantee the accuracy, completeness, or quality of third-party (user) content. While we have rules and may moderate, some opinions or information published do not reflect the views of Sky Wings Digital, Lda., and we do not automatically endorse what users say. Disclaimer: To the maximum extent permitted by law, we accept no legal responsibility for any damages or losses resulting from user content (e.g., a false or offensive review posted on the site), but we will make efforts to remove unlawful or infringing content as soon as we become aware of it. If a user or entity feels harmed by a third-party post on the site, they should notify us using the contact information provided, detailing the situation so we can review and act accordingly (e.g., remove the content and, if necessary, provide the infringer's details to the competent authorities within the legal framework).

4.2. Travel Information and Third Parties: Goaway.pt aggregates information about hotels, tourist destinations, and points of interest. Some of this information may come from external sources, such as public databases, official tourism websites, user contributions, or third parties. While we strive to verify and regularly update content (descriptions, hotel features, locations of points of interest, etc.), we cannot guarantee that all information is completely accurate, complete, and up to date at all times. Information such as prices, opening hours, service availability, among others, may change without notice. Sky Wings Digital is not responsible for decisions made by users based on the site's information – we always recommend confirming critical details (such as hotel bookings, travel requirements, local restrictions) directly with the official sources or responsible entities before traveling.

4.3. Links to External Sites: Our website may include hyperlinks (links) to third-party websites not operated or controlled by Sky Wings Digital (e.g., a hotel’s official site, accommodation booking platforms, airline websites, social networks, or reference articles). These links are provided for convenience and to enrich the user’s experience, but they do not imply any endorsement or guarantee by Sky Wings Digital regarding the content, products, or services on those external sites. We do not exercise editorial or technical control over such third-party websites and therefore assume no responsibility for their content, privacy policies, practices, or availability. Users acknowledge that, by clicking these links, they are leaving our site and should review the terms of use and privacy policies of the respective external sites, as these Terms will no longer apply in that context.

4.4. Third-Party Integrations: Goaway.pt may include embedded content from third parties, such as interactive maps (e.g., Google Maps), social media widgets (“Share,” “Like” buttons), videos (e.g., YouTube), or other travel service widgets. The use of such features may involve data collection by the third party (e.g., Google when displaying a map or video) in accordance with their own policies. Sky Wings Digital makes efforts to signal such integrations when present but emphasizes that any interaction with these elements is also subject to the terms and policies of the respective platforms.

4.5. Business Relations with Third Parties: Any transactions or commercial relationships users establish with third parties found through our site are solely between the user and the respective third party. For example, if the site provides links or banners leading to bookings on a hospitality site or purchasing travel packages, any resulting agreement is between the user and the external provider. Sky Wings Digital is not a party to these agreements and shall not be responsible for any disputes, refunds, cancellations, or issues arising between the user and the third-party provider. While we may, in some cases, receive affiliate commissions or similar benefits for traffic referrals, this does not influence the content of reviews or our neutrality policy and does not imply responsibility for third-party services.

5. Disclaimer and Limitation of Liability

5.1. Service Availability and Quality: Sky Wings Digital strives to keep goaway.pt available 24 hours a day and to ensure that its content is useful and of quality. However, the site and services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted, error-free, or fully secure access. We may, at our discretion, temporarily suspend access for maintenance, updates, or technical reasons. We will make reasonable efforts to notify users in the event of significant interruptions but cannot guarantee foresight of all failures (e.g., server issues, internet outages, external attacks). Users acknowledge that periods of unavailability may occur and accept that Sky Wings Digital will not be liable for any losses or damages resulting from site downtime or technical failures.

5.2. Information Accuracy: While we strive to verify and update the information presented (whether editorial content, hotel listings, or flagged reviews), we cannot guarantee that all content is free from typographical errors, inaccuracies, or omissions. Opinions expressed by contributors or users are their responsibility and do not necessarily reflect the views of Sky Wings Digital. Users should exercise their own judgment when relying on site content for travel decisions. To the fullest extent allowed by law, Sky Wings Digital excludes any liability for damages resulting from reliance on information presented on the site, including but not limited to financial loss, loss of opportunity, moral damages, or indirect harm resulting from incorrect or incomplete site content.

5.3. User and Third-Party Content: As described, the site incorporates user content (reviews) and references/links to third parties. Sky Wings Digital is not responsible for: (a) opinions or statements made by users in reviews or forums; (b) actions or omissions of hotels, restaurants, tourism companies, or other establishments mentioned; (c) content of external websites accessible via links on goaway.pt. Although we moderate inappropriate content when identified, we are not obliged to monitor everything in real-time. In summary, we disclaim any liability for damages or losses arising from content provided by third parties (users or other sites).

5.4. Travel Decisions: Users understand that goaway.pt is not a travel agency or tour operator. The site serves informational and convenience purposes, aggregating opinions and content. Any decision to book accommodation, visit a destination, or purchase a travel service is the sole responsibility of the user and should be based on further research and confirmation. Sky Wings Digital is not liable if a real experience (e.g., hotel stay or site visit) does not match the expectations created by some information or review on the site. Reviews reflect subjective experiences at specific times, which may not represent the current situation.

5.5. Limitation of Liability: To the fullest extent permitted by applicable law, the total aggregate liability of Sky Wings Digital, Lda. to the user for all claims related to the use of the site or these Terms shall be limited to €0 (zero euros), as access and use of the site are provided free of charge. In jurisdictions that do not allow the full exclusion of certain warranties or limitation of liability for incidental or consequential damages, Sky Wings Digital's liability will be limited to the minimum legally required.

5.6. No Waiver of Consumer Rights: Nothing in these Terms shall exclude or limit any condition, warranty, right, or liability that cannot legally be excluded or limited under applicable law (e.g., legal consumer rights that cannot be waived). However, as our service is free and informative, many of the legal rights and warranties applicable to consumer contracts (such as purchases of goods or services) may not directly apply here. These Terms aim only to clarify the scope of our responsibilities in the specific context of the website.

6. Governing Law and Jurisdiction

6.1. Applicable Law: These Terms and Conditions are governed by Portuguese law. The provision of our services and the processing of users’ personal data are subject to the laws of Portugal and, concerning personal data, to the EU General Data Protection Regulation (GDPR) and other applicable national data protection laws (such as Law no. 58/2019 of August 8). For users outside Portugal, additional rights under local laws may apply, which we will respect to the extent they are mandatory and relevant to our service.

6.2. Dispute Resolution: Any dispute arising from the interpretation or application of these Terms or the use of goaway.pt that is not resolved amicably between the parties shall be submitted to the exclusive jurisdiction of the Portuguese courts, specifically in the district where Sky Wings Digital, Lda. is headquartered (unless otherwise required by mandatory law, such as consumer protection rules, if applicable). Before resorting to the courts, we encourage you to contact us to attempt a swift and friendly extrajudicial resolution.

6.3. Final Provisions: If any clause of these Terms is deemed invalid, illegal, or unenforceable by a competent authority, such finding shall not affect the validity of the remaining provisions, which shall remain in full force and effect. Sky Wings Digital’s failure or delay in exercising any right or provision under these Terms shall not constitute a waiver of that right or provision, which may still be exercised at a later time. These Terms (together with the referenced Privacy and Cookie Policies) constitute the entire agreement between Sky Wings Digital and the user regarding the use of the site, superseding any prior understandings or agreements, whether verbal or written, on the same subject matter.

If you have any questions about these Terms and Conditions of Use, you may contact us at info@goaway.pt. Thank you for using goaway.pt, and we hope you enjoy the information and features offered, while also contributing your own experiences to the community!